Design a two-factor photo search feature for events, incorporating additional user identification methods
Category
Web Service Design
Role
Product Designer
YEar
2023
My task was to implement a two-factor photo search feature for events. The goal was to allow users to only see photos they were involved in, especially for events with children.
In analyzing similar services, I discovered that additional checking could be done through the date of birth of the event participant and email. I decided to use both types of additional identification, depending on the organizer's preference and data availability.
Considering that different event organizers may collect different information about participants, I decided to use both date of birth and email for additional identification. The type of additional identification could be set up in the admin panel based on the organizer's preferences and the data they could provide.
Additionally, I thought of allowing users to search for photos by uploading their selfies. This option would ensure that only authorized users could access photos, and someone else could not find and buy a photo.
To offer users flexibility, I provided the option to enable all methods of two-factor photo search or only specific methods based on their comfort level.
Lastly, to ensure user privacy, for events that have a two-factor search, I decided to remove the "All Photos" tab and the search page's backing generated from the photos in the event.
I worked on the user flow for each search type and the combination of search types before designing the layouts.
The three search options include:
Search by bib number + date of birth: The user provides their bib number and date of birth, and if these two data coincide, we show the user's photo at the event. Otherwise, an error message is displayed.
Search by email: The user enters his email address used for event registration. If a user with this email address is found and there is a photo of them at the event, we send them a link to the page with their photo. If multiple participants are registered to the same email, a link to a page with a list of participants registered for the event by email is sent. From this page, the user can proceed to the page with a listing of photos of these participants.
Search by selfies: The user gives permission to use the camera on their device, takes a selfie, and starts a search. If their device does not have a camera, a message is displayed asking the user to use a device where they can take selfies.
To ensure usability, I conducted a corridor study where I created prototypes using Figma and uploaded them to uitrial.com. I then gave the prototypes to our employees to walk through and their feedback was incorporated into the final design.
Testing the prototypes through a corridor study ensured the usability and effectiveness of each search option.
Through the implementation of a two-factor photo search, we were able to enhance user privacy and security while ensuring that users can access their photos easily. The inclusion of multiple search options allowed users to search for photos using the method that they felt most comfortable with. The thorough corridor study helped identify usability issues and ensure the final product was user-friendly.
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